If your camera isn’t working during a video consultation, it’s usually due to blocked access or browser/device settings. Here are some steps to help you troubleshoot:
1. Choose the Correct Camera
– Click the three dots on the upper right-hand corner and go to Settings
– Select the correct camera from the dropdown menu.
– If you’re using an external webcam, make sure it’s plugged in properly.
2. Check for Camera Permissions
– Your browser may have blocked camera access.
– Look for a camera icon in your browser’s address bar.
– If it’s blocked, click the icon and allow access to the camera.
– Follow this guide for checking camera permissions: How to Enable Camera and Microphone in Google Chrome
3. Restart Your Browser
– Close the browser completely and re-open a Whereby room link.
– Be sure to allow camera access again when prompted.
4. Close Other Apps Using the Camera
– Apps like Zoom, Teams, or FaceTime may already be using your camera.
– Close any apps that might be using the webcam and reload Whereby.
5. Browser Compatibility
– Use a supported browser (Google Chrome, Safari, Microsoft Edge, or Firefox).
– Make sure your browser is up to date.
6. Restart Your Device
– If none of the above work, try restarting your computer or device.